Aadhaar Enabled Payment System (AEPS) has revolutionized banking in India, (device not connecting after AEPS registration) allowing users to perform transactions using just their Aadhaar number and biometrics. However, many users face a frustrating issue: their device not connecting after AEPS registration. If you’re stuck in this situation, don’t worry—this guide will walk you through the possible causes and solutions to get your AEPS services up and running again.
Why Is Your Device Not Connecting After AEPS Registration?
Before diving into fixes, let’s understand why this issue occurs:
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Network Connectivity Issues – Weak or unstable internet can prevent your device from connecting to AEPS servers.
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Incorrect AEPS Configuration – Wrong settings during registration can lead to connection failures.
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Biometric Device Problems – Fingerprint scanners or IRIS devices may malfunction or need recalibration.
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Outdated AEPS Software – Running an old version of the AEPS app can cause compatibility issues.
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Aadhaar Authentication Failures – If your Aadhaar details aren’t correctly linked, AEPS won’t work.
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Bank Server Downtime – Sometimes, the bank’s AEPS server may be under maintenance.
Now, let’s explore the solutions step by step.
Step-by-Step Fixes for Device Not Connecting After AEPS Registration
1. Check Your Internet Connection
Since AEPS relies on an active internet connection, ensure your device has stable Wi-Fi or mobile data.
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Switch between Wi-Fi and mobile data to see which works better.
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Restart your router if using Wi-Fi.
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Test your connection speed using tools like Fast.com.
2. Verify AEPS Registration Details
Ensure all details entered during AEPS registration are correct:
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Aadhaar number – Must be linked to your bank account.
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Bank IIN (Institution Identification Number) – Should match your bank’s AEPS details.
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Biometric data – Ensure fingerprints/IRIS scans are correctly registered with UIDAI.
If any details are wrong, re-register with the correct information.
3. Restart and Reconnect the Biometric Device
If your fingerprint scanner or IRIS device isn’t responding:
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Disconnect and reconnect the device.
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Update drivers (if using an external biometric scanner).
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Clean the scanner to remove dust or smudges affecting recognition.
4. Update the AEPS Application
An outdated AEPS app can cause connectivity issues.
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Check for updates on Google Play Store (for Android) or the bank’s official website.
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Uninstall and reinstall the app if updates don’t resolve the issue.
5. Check Aadhaar Authentication Status
Your Aadhaar must be biometrically active for AEPS to work.
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Visit UIDAI’s official website and check your Aadhaar authentication history.
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If biometrics fail frequently, visit an Aadhaar Enrollment Center for re-verification.
6. Contact Your Bank or AEPS Service Provider
If the problem persists:
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Call your bank’s customer care and report AEPS connectivity issues.
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Visit your nearest bank branch for manual troubleshooting.
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Check if the AEPS server is down using bank notifications or third-party status websites.
Preventive Measures to Avoid Future AEPS Connection Issues
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Regularly update your AEPS app and biometric device drivers.
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Keep your Aadhaar details updated (especially biometrics).
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Use a stable internet connection while performing AEPS transactions.
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Register with multiple banks (if possible) to avoid dependency on a single AEPS service.
Frequently Asked Questions (FAQs)
1. Why does my AEPS transaction fail after successful registration?
This could be due to server issues, incorrect Aadhaar linkage, or biometric mismatches. Verify your details and retry.
2. How do I know if my Aadhaar is AEPS-enabled?
Your Aadhaar is automatically AEPS-enabled if it’s linked to a bank account. Check via NPCI’s AEPS website or your bank.
3. Can I use AEPS without a biometric device?
No, AEPS requires fingerprint or IRIS authentication for transactions.
4. What should I do if my fingerprint isn’t recognized?
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Clean your fingers and the scanner.
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Re-register fingerprints at an Aadhaar center.
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Try an alternate finger.
5. How long does AEPS registration take to activate?
Usually instant, but some banks may take 24-48 hours to process.
Final Thoughts
A device not connecting after AEPS registration can be frustrating, but most issues are fixable with the right steps. Start by checking your internet, re-verifying registration details, and ensuring biometric devices work properly. If all else fails, contact your bank for further assistance.
By following this guide, you should be able to resolve AEPS connectivity issues and enjoy seamless cashless transactions.
Disclaimer
This post is for educational purposes only. If you encounter any issues regarding content ownership or accuracy, please refer to our DMCA page for resolution. Always verify details with official sources before making financial decisions.