AEPS PE (Aadhaar Enabled Payment System – Payment Engine) is a convenient way to (CSC SEVA) conduct financial transactions using Aadhaar authentication. However, sometimes users face issues like money being deducted but the transaction failing. If you’re dealing with this problem on CSC SEVA, don’t panic—this guide will walk you through the steps to resolve it.
Understanding the Problem: Why Money Gets Deducted in AEPS PE Transactions
Before jumping into solutions, it’s important to understand why this happens. Common reasons include:
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Network or server issues between the bank and AEPS PE
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Incorrect Aadhaar or bank details leading to transaction failure
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Technical glitches in the CSC SEVA portal
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Bank server delays in processing the transaction
When such issues occur, the money may be debited from your account but not credited to the recipient. The good news is that in most cases, the amount is automatically reversed within 24-48 hours.
Step-by-Step Solution Guide for CSC SEVA AEPS PE Transaction Issues
1. Check Transaction Status Immediately
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Open the CSC SEVA portal or app.
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Go to Transaction History and verify if the transaction shows as failed or pending.
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If it’s marked as failed, proceed to the next steps.
2. Contact the CSC Center Operator
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Visit the CSC center where you initiated the transaction.
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Provide them with:
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Transaction ID
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Aadhaar number
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Bank account details
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The operator can check the AEPS PE logs and raise a complaint if needed.
3. Raise a Complaint on the CSC SEVA Portal
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Log in to your CSC SEVA account.
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Navigate to Grievance/Helpdesk.
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Select AEPS PE transaction issue and fill in the required details.
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Attach proof (screenshot of failed transaction, bank statement).
4. Contact Your Bank
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Call your bank’s customer care or visit the nearest branch.
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Provide them with:
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Transaction reference number
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Date and time of transaction
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Banks usually initiate a manual refund if the amount isn’t auto-reversed.
5. Escalate to NPCI (National Payments Corporation of India)
If the issue persists beyond 7 days, file a complaint with NPCI:
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Visit https://www.npci.org.in/
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Go to Customer Support → AEPS Complaint.
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Submit all transaction details for investigation.
How to Prevent AEPS PE Transaction Failures in the Future
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Double-check Aadhaar and bank details before confirming.
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Ensure stable internet connectivity during transactions.
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Avoid peak hours (banks may face server delays).
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Keep transaction receipts until the amount is credited.
Frequently Asked Questions (FAQs)
1. How long does it take to get a refund for a failed AEPS PE transaction?
Most refunds happen within 24-48 hours. If not, escalate to your bank or NPCI.
2. What if the CSC operator refuses to help?
You can directly raise a complaint on the CSC SEVA portal or contact CSC helpline (1800-121-3468).
3. Can I track a failed AEPS PE transaction?
Yes, check your bank statement and CSC SEVA transaction history for updates.
4. Is there a charge for failed transactions?
No, banks should not charge for failed transactions. If deducted, request a reversal.
Conclusion
If your money is deducted while transacting with AEPS PE on CSC SEVA, follow the steps above to resolve the issue efficiently. Most cases are resolved automatically, but if not, escalating to your bank or NPCI ensures a solution. Always keep transaction records and verify details before proceeding.
Disclaimer
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